Business Terms and Conditions
www.industrypromotions.com.au (“our website”) is operated by ROSTAMI™ Group (“we, our, us”).
We are registered with the Australian Securities and Investments Commission (ASIC) under company number 45 139 262 463 our contact details are telephone number: 1300 859 263 email: [email protected] and postal address: PO Box 200 REDCLIFFE QLD 4020.
Find below our business terms and conditions.
All quotations and pricing provided by us in the form of electronic communications are valid for fourteen (14) days only. Pricing or quotes given in person, or over the telephone are not valid at any time unless provided in writing on an email quotation.
Prices given are always provided without GST included and may require further adjustment if artwork is not entirely print-ready. Delivery charges may also be additional, unless stated otherwise.
We always endeavours to quote as accurately as possible, however we reserve the right to adjust quotations at any point if errors have been made.
All orders must be confirmed in writing. Purchase orders must have all required details clearly provided. Verbal orders or instructions will not be accepted.
Ownership title of any of our promotional products remains with us until payment has been made in full into our account or cheques cleared.
We accept Direct Deposit, Cheque or payment via PayPal (typical fees for PayPal are 2.4% merchant fee + 0.30 per transaction).
First 3 orders are payment before despatch of final goods. After 3 orders you can fill out a credit application form and apply for a 30 day account. Exceptions to this are as follows.
Government or school bodies that produce a purchase order will be given 30 days net from invoice.
All credit accounts must be maintained on a 30 day net basis. Failure to do so will result in your account being placed on ‘Stop Supply’ and all future orders on payment before dispatch of final goods.
5% above or below quantities order is acceptable as full shipment and billed accordingly. This has already been calculated into pricing.
We make all reasonable efforts to ship your goods to the desired destination on or before the ship date specified.
We cannot be held responsible for goods lost or delayed by a carrier, international or Australian Customs departments or by ‘acts of God’.
Insurance is available at a rate of 2% of value of order. If insurance is not requested, shipment is at the receiver’s risk, otherwise we can book on your own courier account.
All orders will be shipped using our account and billed with your order. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.
Cancellation of Order
Once your order has been confirmed, it is agreed we will supply your product as specified. If you cancel an order after any confirmation, cancellation fees may apply. Fees vary from order to order depending on status of the job. Typically the costs involved include artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock.
If artwork is not supplied in correct format, artwork charges are billed at $80 +GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.
Claims or Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.
The colours of the merchandise pictured on this website are for illustrative purposes only. If an exact colour matching is required please request a sample.
Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 2% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.
We make every effort to ensure the pricing and information listed on our website is current and up to date, we recommend that you confirm pricing prior to confirming your order, just in case there have been any price variations or changes with the product since the time it was posted. Please also keep in mind that all of our listed prices do not include GST or freight charges unless stated otherwise.
By visiting our site you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that may arise between you and us or our affiliates.
Site Policies, Modification and Severability
Please review our other policies, such as our privacy notice, posted on this site. These policies also govern your visit to our site. We reserve the right to make changes to our site, policies, and these ‘Terms and Conditions’ at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED BY US ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.